Case Study - Augmenting Dispute Resolution for APRA AMCOS
Codacora provided web development and project design services to Resolution Pathways to augment their capacity to resolve disputes for APRA AMCOS members and licensees.
- Client
- Resolution Pathways
- Year
- Service
- Project management, System design, UX Design, Web development
The Client
Resolution Pathways is an independent dispute resolution service for the Australian music industry, providing neutral mediation between music creators, APRA AMCOS, OneMusic Australia, and music users.
The Challenge
- Create a fully accessible platform meeting WCAG 2.1 standards
- Design intuitive workflows for complex dispute processes
- Maintain visual and operational independence from APRA AMCOS
- Enable easy content management for non-technical staff
- Ensure privacy and security for sensitive dispute information
Our Approach
We focused on creating a platform that serves all stakeholders equally:
- Accessibility-first design meeting WCAG 2.1 AA standards for all users
- Intuitive information architecture that simplifies complex legal processes
- Custom CMS integration allowing staff to update content without technical knowledge
- Privacy-focused development with secure document handling
- Responsive design ensuring access across all devices
- Clear visual hierarchy guiding users through dispute resolution steps
Outcome
- 100% WCAG 2.1 AA compliance ensuring access for users with disabilities
- Reduced support queries by 60% through intuitive design
- 100+ daily active users from across the music industry
- Zero security incidents since launch
- Staff can update content in minutes without developer assistance
Tech Stack
- Next.js
- React
- Tailwind CSS
- Contentful CMS
- Vercel
- TypeScript
- WCAG 2.1 AA compliant
- 100%
- reduction in support queries
- 60%
- daily active users
- 100+
